Frequently Asked Questions
Everything you need to know about shopping for your stylish pet.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. Please measure your pet's neck, chest, and length to ensure the best fit. If your pet is between sizes, we recommend sizing up for comfort.
What is your return policy for pet apparel?
We accept returns within 30 days of purchase, provided the items are in original condition with tags attached and free of pet hair. For hygiene reasons, some items like personalized gear may be final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout if you need your pet's new outfit sooner.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the care label on each specific garment for detailed washing instructions to maintain quality.
Do you ship internationally?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at the checkout page.
How does my purchase help pets in need?
Every purchase made at the PDSA Pet Store contributes directly to providing life-saving veterinary care for pets whose owners are in financial need, supporting our mission across the UK.